Your SAMESAME SWIM Questions, Answered
Whether you're ordering with us for the first time or you're a regular, here are the questions we get asked most.
Do you ship internationally?
Yes — we offer free standard shipping worldwide on all swim orders, no minimum spend required.
What if my swimwear doesn't fit?
We accept returns within 14 days of receiving your order, as long as items are unworn, unwashed, and still have their original tags and hygiene sticker attached. For sizing questions before you order, our size and fit guide is the best place to start.
Can I exchange for a different size or colour?
Yes — we offer exchanges for the same style, subject to availability. If your preferred size or colour is out of stock, we'll issue a store credit valid for 12 months instead.
Why can't I return worn swimwear?
For hygiene reasons, we're unable to accept returns on any swimwear that's been worn, washed, or is missing its hygiene sticker. This is standard practice across the swimwear industry and helps us make sure every customer receives brand new, unworn pieces.
What if my item arrives faulty?
Reach out to us at hello@samesame.au with photos of the fault and your order number, and we'll sort it out for you.
How do I know what size to order?
Measure yourself rather than going off your usual clothing size, since swimwear sizing runs differently. Check out our full breakdown in the size and fit guide for tips on tops, bottoms, and different style cuts.
Can I try pieces on in person?
If you're local, you're welcome to visit us in-store in Miami, QLD to see the fit and fabric before you buy.
Still Have Questions?
Email us anytime at hello@samesame.au — we're always happy to help you find the right fit.
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